Choosing a courier partner is not only about price. Enterprises need predictable pickup windows, pan-India reach, and clear exception handling.
Start with network depth — booking centers, branch density, and ODA capability matter when your offices and customers sit beyond metros.
Demand live AWB tracking, SMS alerts, and MIS reporting. Then align SLAs for document vs parcel lanes and define escalation ownership.
Ondot is built for this reality: courier-first operations with technology visibility and corporate account discipline.